Totango

FEBRUARY 15, 2019

Measuring product adoption by users is critical for SaaS and Cloud companies as this is the most telling indicator of the value customers are getting from products and services. In order to create this visibility, cloud and SaaS product teams need to instrument their applications (web, mobile, saas) to report on product usage.

SaaS 71

SaaS B2C B2B Metrics 71

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Exploring Customer Care in the Subscription Economy.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

BlueOcean

OCTOBER 4, 2021

The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Exploring Customer Care in the Subscription Economy.

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62