Remove 2018 Remove Big data Remove Chatbots Remove Technology
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The State of the Bot Going Into 2018

Aspect

2016 saw an explosion of interest and investments in chatbots, as I wrote in my last annual recap. What happened in 2017, and what will 2018 bring? And this is where chatbots can help. RFPs for chatbots have arisen in verticals as diverse as banking, government, healthcare, and retail. Let’s have a look.

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AI Chatbot Trends to Expect in 2018

LiveChat

In recent times, there has been a noticeable shift from the conventional mobile app development to AI chatbots. Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. Artificial intelligence is not meant for just a few big companies. AI chatbots.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics.

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1] 

Lumoa

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? Some hints: big data, omnichannel, personalisation, AI and organizational culture.

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The Undead: AI Can’t Die Because its Definition Keeps Changing

Fonolo

Think “P2P”, “big data”, “IoT”, or “blockchain”. AI” isn’t a particular technology (like blockchain) or even a particular concept like IoT. The core problem here is that AI is not a specific technology. The set of technologies that are included in the definition shifts with time. But “AI” is a different animal.

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Contact Center Trends 2021: The CX Watershed

Fonolo

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish.