Taylor Reach Group

AUGUST 29, 2017

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Drive Marketing Returns in 2018 with Customer Insights – September 14. PACE Washington Summit – 2017 – September 17-19. Your Future Contact Center is Here.

Contact Center 48

Contact Center Call Center Customer Experience Journey mapping 48

Customer Guru

DECEMBER 13, 2017

The Customer Experience Buzz. Customer experience is becoming more important with every passing year. I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. The problems with the current state of customer experience. Source: Google Trends.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

SEPTEMBER 17, 2021

Studies show that companies that invest in employee experience outperform the ones that don’t by 4.2x When your employees are happy, their efforts result in better customer experiences, leading to better organizational growth. What is the Need to Improve Employee Experience?

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. View the customer conference as mini-CX journey. We took steps to streamline the registration process, which also served as the focus in our employee engagement plans.

Journey mapping 25

Journey mapping Employee engagement Feedback Surveys 25

Branch Mesenger

SEPTEMBER 4, 2018

In order to get to a $1 trillion market cap, you'd have to add up the valuations of the 14 largest big box retailers ranked by 2017 revenues, from Walmart (WMT) to Autonation (AN). ??Read Jim founded his company to help brands increase customer engagement. His customer journey maps help customers understand customer loyalty.

Journey mapping 48

Journey mapping Sales Employee engagement Education 48