ShepHyken

JANUARY 27, 2017

Here are 4 technology solutions to help you manage your customer service more effectively: CRM Software. 2017 looks to be an important year for the four major CRM players (Microsoft, Salesforce, SAP, Oracle) as they continue to innovate their products and compete for market share. It’s that simple.

Technology 232

Technology Customer Service Management CRM 232

Taylor Reach Group

DECEMBER 5, 2017

Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc. TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada. About Taylor Reach Group.

Interactive Voice Response 48

Interactive Voice Response Consulting Consulting Contact Center 48

Creative Virtual

DECEMBER 7, 2021

We continued our five-year-long celebration of our Queen’s Awards for Enterprise: Innovation 2017 as well, recognizing that all of these awards are the result of the hard work and collaboration of our entire global team.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Outsource Consultants

JULY 10, 2018

“By mid-2017, over 1,200 firms around the world had implemented over 2,300 virtual agents, chatbots or other forms of Intelligent Assistants at their companies.” Don’t Be Afraid of Using Virtual Agents in Your Contact Center. ” – Dan Miller. This blog post is based on an article from CustomerThink. We can help!

Virtual Agent 52

Virtual Agent Contact Center outsourcing Call Center 52

JivoChat

AUGUST 10, 2021

Consider the following factors, all based on 2021 numbers from consulting firms Forrester and Bloomreach : Digital commerce is the fastest-growing sales channel. Chatbots are a huge part of the AI trend in digital commerce. Chatbots meet customer needs quickly and can be an essential part of the customer journey.

Customer retention 52

Customer retention B2C Chatbots Self service 52

Fonolo

NOVEMBER 17, 2020

Bill Quiseng CX Expert, Speaker & Consultant. Whether it’s handling and routing necessary inquiries through self-service tools and chatbots or using AI to improve reporting and predictive modeling, AI will be essential in delivering excellent customer experiences in the future. Call Center Trends 2017.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64