TechSee

MARCH 13, 2018

Artificial Intelligence was the talk of 2017. The customer service industry, in particular, pinned high hopes on AI, expecting that upon its introduction to the market, smart machines would truly transform the customer experience. A major driver for the chatbot disappointment in 2017 was the inflated expectations.

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Customer Service Chatbots Virtual Agent Technical Support 95

Callminer

FEBRUARY 23, 2021

Throughout 2020, many new trends arose and call center solutions continued to evolve to meet fresh challenges in the space. A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. Video customer service is coming.

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TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

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Technology Customer Service Gamification Contact Center 122

aircall

NOVEMBER 17, 2016

In 2017, customer service trends will continue to drive success. Customer service is the new marketing, don’t you know? Some customer service trends will fall by the wayside, others will be increasingly decisive. Customer service is becoming simultaneously more complex, and more crucial to success.

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TechSee

FEBRUARY 19, 2019

A talented sales assistant instinctively knows when and how to offer advice to a customer, enhancing the retail experience and creating true brand loyalty. Built on its AI-powered platform Shopitag, clients can open pop-up online stores quickly and easily based on precise customer segments and retarget shoppers for maximum turnover.

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Global Response

JUNE 20, 2023

With innovation and technological support from both cultural and governmental influences, it’s created a strong sense of agency, innovation and development for call center solutions. Consider that the Tunisian workforce offers educated, multilingual workers who are well-trained in providing quality customer service.

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Call Center outsourcing Bilingual agents Education 62

TechSee

JANUARY 18, 2018

billion active units in 2017, representing 63% of 8.4 However, despite the consumer desire to self-install, they did not find the process easy, with 30% of consumers having to give up mid-process and contact a customer service agent for assistance after failing to self-install successfully. According to Gartner, Inc.,

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Customer Service Self service Technical Support Surveys 95