2017 Blog Cloud contact Contact Center 
Aspect
JANUARY 3, 2018
What does the cloud software market look like from 10,000 feet? The annual revenue for Amazon Web Services is expected to be about $18 billion in 2017, following recent growth of about 50% per year. What’s the view of cloud software in the contact center at ground level? That’s only two years out.
NICE inContact
MAY 12, 2017
2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. For ten years, I have attended virtually every contact center session held at the show, the past few years as the Contact Center Track Chair. Cloud, cloud and more cloud.
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DMG Consulting
OCTOBER 26, 2017
Cloud Contact Center Solutions Improve Relationships between Business and IT. There are many good and proven reasons for using cloud-based applications, but eliminating the need for internal technical resources (also known as IT) is not one of them. IT’s Role Changes When Systems Move to the Cloud. By Donna Fluss.
Cisco - Contact Center
JANUARY 21, 2020
The language barrier is undoubtedly and historically adding complexity to international business, and this is especially true when we consider Contact Centers and the high-quality customer experience they have to deliver in business-to-consumer services. Therefore, the challenge is even higher for Digital Contact Centers.
Aspect
JUNE 5, 2018
Just a month and a half ago, Aspect president Chris Koziol made an unconventional proclamation to the Aspect Customer Experience event in Las Vegas: The contact center has got its mojo back. You may ask yourself, “what is mojo anyway and does my contact center really need it in the first place?”. Hell yes, it does.
West
APRIL 5, 2017
West is proud to receive a 2017 CRM Service Leader Award for Contact Center Infrastructure. The Blog West’s Contact Center Infrastructure Recognized as One of Industry’s Best by CRM appeared first on West Corporation. Click here for a full rundown of their scoring process.
Callminer
DECEMBER 17, 2019
Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable. ” – E.
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