Infinity

APRIL 10, 2018

First, it’s essential to understand what potential clients are looking for when they turn to the web – something analytics can make clear for you. Analytics and call tracking are great ways to distinguish which campaigns and strategies have and are generating the most responses. Know what’s worked in the past. Take on PPC advertising.

Automotive 49

Automotive Advertising Best practices Analytics 49

Clarabridge

SEPTEMBER 21, 2017

NONE of these metrics instils a ‘customer experience’ mind-set. Some operations have evolved beyond mere efficiency and, having understood the potential impact on things like customer satisfaction and renewal, have chosen to focus on effectiveness with metrics like sales and First Contact Resolution (FCR). Reserve your place here.

Average Handle Time 45

Average Handle Time Metrics Customer emotions Consulting 45

Mindtouch

MARCH 16, 2020

Download the free ebook. According to research from Gartner , CES is “25% more predictive of customer loyalty than the next best metric.” Though less straightforward than metrics like CSAT or NPS, the rate at which your agents contribute knowledge content to your self-service repository can be an interesting customer journey indicator.

Self service 105

Self service Abandon rate Customer effort Contact Center 105

Infinity

JUNE 24, 2019

One example is certain search engines appearing as ‘referral’ traffic in Google Analytics rather than as ‘organic’. To combat this, use Google Analytics' "organic search sources" or set up filters for all search engines not already listed as 'organic' in GA, and remember that these filters are case-sensitive.

Marketing 40

Marketing Advertising Engineering Analytics 40

ClientSuccess

JANUARY 25, 2018

Erica has been a CSM for Marketware since February 2017 and became the Lead CSM shortly after joining the team. Marketware is the leader in providing relationship management and data analytics technology to ensure organizations have the insight to strengthen their competitive advantage and generate new growth opportunities.

Best practices 42

Best practices SaaS Coaching Sales 42

ClientSuccess

DECEMBER 18, 2017

Erica has been a CSM for Marketware since February 2017 and became the Lead CSM shortly after joining the team. Marketware is the leader in providing relationship management and data analytics technology to ensure organizations have the insight to strengthen their competitive advantage and generate new growth opportunities.

Best practices 41

Best practices Coaching SaaS Analytics 41

Comm100

NOVEMBER 3, 2017

Social media management courses: Social Media Management 2017 – The Complete Manager Bootcamp from Udemy. Social media data and analytics courses: Social Media Monitoring from Udemy. Introduction to Social Media Analytics from Coursera. Tweak your training according to your metrics, and according to any performance gaps.

Marketing 47

Marketing Accountability Customer Service Feedback 47