TechSee
APRIL 10, 2018
Gartner reports that the worldwide customer management BPO market is expected to grow at a compound annual growth rate (CAGR) of over 5.2% (CAGR 2016 through 2021). The 2016 Global Outsourcing Survey by Deloitte revealed that clients now expect enhanced and specialized services from outsourced consultants. Capturing the opportunity.
Revation Systems
JUNE 15, 2020
1% Fairview Health Services has notably improved the contact center's abandonment rate (now at less than 1%). Likewise, Banner Health found that between 2016 and 2018, referral volume had declined significantly. It also jeopardized patient safety because transfer agents couldn’t bring participants together in one call.
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TechSee
JANUARY 2, 2018
trillion in claims were paid by insurance companies in 2016 alone. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. According to the OECD Global Insurance Statistics , more than US $2.29
TechSee
FEBRUARY 5, 2018
If the agent is unable to resolve the issue in a timely fashion, the call can result in the loss of a customer or even a damaging complaint against the business itself. In 2016, the Consumer Financial Protection Bureau handled approximately 291,400 consumer complaints.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance.
TechSee
NOVEMBER 20, 2017
A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.
TechSee
JUNE 5, 2018
trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. And those markets are certainly growing. Worldwide, 75% of all internet usage originates from a mobile device, and the total time spent in apps worldwide reached 1.6
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