Fonolo

SEPTEMBER 19, 2017

Survey respondents represented a swath of different industries, both B2C and B2B… Their roles extended to newer digital channels like social and messenger, as well as traditional channels like call center and email. in 2016 to 5.3% Understanding Industry Benchmarks. Who wrote it: The Incite Group. Where to get it: [link].

Call Center 89

Call Center Contact Center B2C Benchmark 89

SmartKarrot

MAY 28, 2020

It is a common belief in the SaaS industry that the acceptable SaaS churn rate benchmarks is around 5% annually. There are many factors that decide what is an acceptable benchmark and what exceeds it. The volume of sales depends on if it is for B2B or B2C customers. They are: The size of your company. The kind of product.

Benchmark 10

Benchmark SaaS B2C B2B 10

Amity

FEBRUARY 2, 2016

The Best Customer Success Resources of 2016. Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. February 9-11 - SaaStr Annual 2016. May 10-12 - Pulse 2016 Conference.

SaaS 80

SaaS Education Customer retention Sales 80

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

ClearAction

OCTOBER 25, 2018

Half of B2C companies and a third of B2B companies have a dedicated customer experience budget. 1 Customer Satisfaction Research Study , MarketingSherpa, December 2016. 4 2017 CMO Digital Benchmarking Study , Leapfrog Marketing Institute. 2 Going Beyond Customer-Centric Marketing , Forbes, Christine Crandell, 2015.

Customer centricity 59

Customer centricity Marketing Journey mapping Enterprise 59

Talkdesk

JUNE 1, 2016

This blog post is an Opentalk 2016 panel recap. I’ve become a fan of looking at B2B products in the way you would look at B2C products; that is, measuring smaller metrics like time in app and daily active users. They should set a benchmark and a timeline to achieve it. For more Opentalk content, check out Opentalk Full Coverage.

Customer centricity 40

Customer centricity Marketing B2C Benchmark 40