Amity

FEBRUARY 2, 2016

The Best Customer Success Resources of 2016. Reviews have really changed the way we buy in the B2C world, and for B2B, really demonstrating the benefits of your product versus just telling can be a big differentiator in the buyer’s journey. February 9-11 - SaaStr Annual 2016. May 10-12 - Pulse 2016 Conference.

SaaS 80

SaaS Education Customer retention Sales 80

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Talkdesk

JUNE 1, 2016

This blog post is an Opentalk 2016 panel recap. I’ve become a fan of looking at B2B products in the way you would look at B2C products; that is, measuring smaller metrics like time in app and daily active users. They should set a benchmark and a timeline to achieve it. Panelists : John Mayhall , N.

Customer centricity 40

Customer centricity Marketing B2C Benchmark 40