article thumbnail

5 Top Customer Service Articles For the Week of August 1, 2016

ShepHyken

My Comment: All types of businesses (B2B, B2C, large, small, etc.) The post 5 Top Customer Service Articles For the Week of August 1, 2016 appeared first on Shep Hyken. can benefit from reading this article. Customers want an easy and smooth transaction. But, no one and no company is perfect. Follow on Twitter: @Hyken .

article thumbnail

5 Top Customer Service Articles For the Week of July 25, 2016

ShepHyken

The ideas seem slanted for B2C companies, but don’t think they wouldn’t work for any type of company. The post 5 Top Customer Service Articles For the Week of July 25, 2016 appeared first on Shep Hyken. (Square) Here are some ideas and strategies for delivering a memorable (in a good way) customer service experience.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

5 Top Customer Service Articles of the Week 11-1-2021

ShepHyken

Also, this article isn’t just for the B2C world. By the way, if you Google the word, you get the definition from an article in 2016, but my spell check doesn’t recognize it.). ” My Comment: Anytime I can learn a lesson from Amazon, I jump on it. These lessons are applicable to the B2B world, as well.

article thumbnail

#OracleCloud Summit 2016 Trends, Updates & News

Natalie Petouhof

Tweet I’m here with my colleagues, Holger Mueller @holgermu and Doug Henschen @ DHenschen , covering the #OracleCloud Summit 2016 in NYC at the Waldorf Astoria @ WaldorfNYC. Future of B2C and B2B : If #oraclecloud could measure TV ads, it could put end to guessing how much money and where to spend money on TV ads.

B2B 60
article thumbnail

#IOT CES 2016: Expect Everything That Can Be Connected Will Be Connected

Natalie Petouhof

So yes, lot’s of it and the key is how to use it to make a customer experience – whether B2C or B2B – better. So in short, CES 2016 is about everything that can be connected will be connected. More like huge, vast, gigantic, massive, colossal, and maybe even titanic amounts of data. But will all that data help?

article thumbnail

6 Ways to Stay Connected with Your Customers

Provide Support

Over the next five years 41% of B2B and 47% of B2C organizations will try to differentiate from competition with help of great customer service. Published in Provide Support Blog , 2016. You may attract new customers with help of great content. However, to keep them you need to offer exceptional customer experience. Read more.

B2C 67
article thumbnail

You Don’t Have To Be Famous, Just Motivated: Anyone Can Influence Brand Behavior

Beyond Philosophy

A recent Keller Fay blog, for example, reported results from the 2016 Edelman Trust Barometer, an annual survey which measures the public’s trust in business, government, and institutions. These latest results show that 78% trust family and friends communicating on social media, compared to 49% for company executives.

B2B 236