Vcaretec
JUNE 6, 2022
We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences. Attendees come from all different industries representing various functions including: call center/contact center, customer care, customer service, customer experience, operations, IT/Tech support and more.
HGS
MAY 27, 2015
Simple and routine transactions will be automated as more and more customers move to digital and self-service routes. At the same time, complex services requiring that “all-important human touch” will be delivered via voice by specially trained customer service advisors. Wed, 05/27/2015 - 14:41. Customer Service.
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Kayako
DECEMBER 31, 2015
2015 saw the support community talk a lot about making things easier for the customer through both customer experience and communication. Businesses are beginning to shift their thinking from outsourcing support to investing in it as a core team in the business. Now onto the best of 2015!
Clarabridge
AUGUST 28, 2015
In those cases, outsourcing a part of the work to lighten the load is the perfect alternative to cover periods of time when there’s a significantly higher volume of messages. As a type of self-service customer care , direct your community to it with helpful links. In any customer service environment, flexibility is key.
CCNG
OCTOBER 19, 2022
(Temkin, 2017) 83% of customers would trust recommendations from the people they know: colleagues, family, friends, etc. Nielsen, 2015) An average NPS increase by 7 points correlates with a 1% growth in revenue. London School of Economics, 2005) Customer Effort Score Is CES worth your attention? Short answer: YES!
Connecting the Dots
APRIL 21, 2017
Scott Broetzmann is the Co-Founder, President and CEO of Customer Care Management & Consulting (CCMC) and Mary Murcott is the President of the Customer Experience Institute for Dialog Direct. They will share insights from the latest Customer Rage study that CCMC and Dialog Direct conducted and partnership with W.P
Netomi
JANUARY 5, 2022
Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!
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