The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value
HGS
MAY 27, 2015
Simple and routine transactions will be automated as more and more customers move to digital and self-service routes. At the same time, complex services requiring that “all-important human touch” will be delivered via voice by specially trained customer service advisors. Wed, 05/27/2015 - 14:41. Customer Service.
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