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2015 Brand Ambassador Award Winners: Lessons in Customer Centricity

PeopleMetrics

PeopleMetrics is proud to recognize its fifth-annual Brand Ambassador Award Winners. Winners of the 2015 Award are: Jen Beier of 1st National Bank. Three Qualities of Brand Ambassadors. Brand Ambassadors focus on the people-side of business, which can be seen in the amount of customer recognition they generate.

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Four Cool Ways to Cement Customer Trust

PeopleMetrics

Imagining what it is like to be that person. If AT&T were an empathetic brand they''d consider their policies from their customers'' point of view. Today, the most credible and trustworthy brands are those with raving fans doing the selling for them. Rohit goes on to say, "Brand ambassadors are more than good customers.

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Using NPS to build a better candidate experience

AskNicely

When it comes to recruitment it’s not enough to place the perfect person in the perfect role; obviously it helps to get that part right, but it’s not the end of the story. More than that, all candidates are potential brand ambassadors; advocates for your client whether or not they got the job.

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10 Proven Strategies to Manage and Exceed Customer Expectations

REVE Chat Blog

These customer service expectations are what ultimately inform their level of satisfaction, leaving brands with a difficult question: how can you possibly meet your customers’ needs while staying ahead of the competition? Billion in 2015 to $4.0 Customers love the personalization and attention you give them. Billion by 2020.

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Customer Retention Strategies: 16 Methods for Retaining Customers

JivoChat

So much so, they expect businesses to provide fast, personalized support across multiple channels. These automated emails thrive on personalization, getting higher open rates and click-through rates than any other type of email. Provide Omnichannel Support. Clients value quality customer service. Build a Community Around Your Product.

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The Top Trends in Customer Service for 2016

Comm100

According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015. Depending on their personal preference, different consumers will choose any number of methods to communicate with any given company. billion PC users.) Of course, one of those channels is social media.

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Top 25 SaaS Companies in the UK

SmartKarrot

The objective of the London-based firm, which was founded in 2015, is to put security at the center of software development rather than later. The SaaS startup’s software helps e-commerce teams build relevant, targeted, and highly personalized customer experiences for every single visitor who visits a website.

SaaS 10