Fonolo

NOVEMBER 17, 2020

ContactBabel surveyed 221 contact center managers and found that 63% of the time, the telephone is still the best communication method for complaints. According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015. Call Center Trends 2014. Is it the Voice Channel You’re Looking for?

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Customers That Stick

DECEMBER 15, 2014

VOLUME 37: November 2014. If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. This idea is supported by a recent survey from LoyaltyOne which found that 50% of consumers think that stores being open all day on Thanksgiving day is a bad idea.

Surveys 126

Surveys Customer Care Scripts Contact Center 126

Toister Performance Solutions

AUGUST 7, 2018

Level one feedback is more commonly known as the survey you take at the end of a training program. Some trainers derisively call these surveys "smile sheets" because they are often used for nothing more than confirming everyone had a great time. The revision included a tighter script, new scenes, and re-shooting the entire thing.

Feedback 48

Feedback Scripts Surveys Education 48

Balto

AUGUST 3, 2022

We surveyed 361 executives across the United States for the purpose of this survey. Figure 1: Geographic Distribution of Survey Participants. Figure 2: Gender Distribution of Survey Participants. Figure 3: Age Distribution of Survey Participants. Figure 4: Title Breakdown of Survey Respondents. Demographics.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. As a result of being continually subjected to scathing customer reviews, United’s NPS score has hovered around 10 since 2014.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

AWS Machine Learning

NOVEMBER 1, 2022

According to a Forbes survey , there is widespread consensus among ML practitioners that data preparation accounts for approximately 80% of the time spent in developing a viable ML model. 2014, Article ID 781670, 11 pages, 2014.). Create a healthcare folder in the bucket you named via your AWS CDK script.

Engineering 91

Engineering APIs Accountability industry solution 91

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226