Toister Performance Solutions

AUGUST 3, 2017

Take the venerable employee of the month program as an example: How do you make the selection process seem transparent and fair? What is the impact on morale of not winning ? Practical Examples I reached out to the Inside Customer Service LinkedIn group for some practical examples of peer recognition programs.

Employee engagement 51

Employee engagement Morale Best practices Customer Service 51

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. For example, Talkdesk for Slack’s agent coaching feature is a new take on the traditional call whispering feature. Slack improves team morale and company culture. Offices around the world (including ours!)

call center software 40

call center software Morale Call Center Coaching 40

Aspect

JANUARY 21, 2019

The morale and productivity of supervisors, quality analysts, workforce planners and administrators of all sorts have a direct impact on the morale of agents and their ability to serve customers well. Aspect has been a pioneer in employee engagement, introducing the first icon and widget-based workforce optimization interface in 2014.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Callminer

SEPTEMBER 5, 2017

Jack founded his first business while studying at university in 2012 and led the team remotely until graduating in 2014, when he took on the role of fulltime CEO. CS teams often revolve around tight-knit units, and it’s the heads of these units that have to be relied on to raise morale ahead of difficult shifts. Billie Jean Bateson.

Call Center 140

Call Center call center software outsourcing Coaching 140

Netomi

JANUARY 5, 2022

Our favorite content from Annette : Unified CX: Real World Examples. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. In 2014, Ian officially became a Certified Customer Experience Professional. Follow Annette on Social Media: Twitter: Annette Franz, CCXP (@annettefranz).

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

AUGUST 8, 2019

There are a few brands that have become classic examples of bad customer service because of the mistakes they have made. In 2014, Consumer Reports claimed that burgers by McDonald’s taste dead in comparison to other chains. Employees’ morale getting impacted due to incoming complaints. Get Detailed Feedback.

Customer Service 76

Customer Service Airlines Feedback Sales 76

CSM Magazine

DECEMBER 9, 2015

While a lot of writers have focused on the realms in which courage is applied (for example: moral courage, military courage, and political courage), I think it is more useful to understand the common ways that people behave when being courageous, regardless of which realm they’re operating in. Courage involves behavior.

Morale 40

Morale Consulting Consulting Banking 40