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Why We Need Less Talk, More Listen

Toister Performance Solutions

Someone at Salesforce just thinks I am because the company profiled me in it's 2014 ebook, Secrets of the Most Productive Salespeople. The only reason I'm in there is I was blogging for Salesforce at the time and responded to a vague request from an editor to take a productivity survey. That ended the conversation.

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Expansion Selling: A Proactive Data-Driven Strategy Framework

CSM Practice

However, most companies are at a disadvantage because they use the same sales strategy for both new and existing customers. Most companies are at a disadvantage because they use the same sales strategy for both new and existing customers. DOWNLOAD the Expansion Selling eBook: [link]. Learn more about EXPANSION SELLING.

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50 Customer Service Statistics You Need To Know (Updated For 2023)

Netomi

To review some of our own research on this topic, please check out any of our four eBooks on the topic of customer service: The State of Customer Service in 2022 Addressing The Top Customer Service Challenges in Retail with AI Righting the Ship Transforming Customer Service with AI. Let’s chat.

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Customer Success Starts Within: 6 Ways to Put Employees First

ChurnZero

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. Have you been forced to inherit hand-me-down sales tools that weren’t built with the Customer Success Manager (CSM) in mind? The good news is that….

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You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why

Comm100

The activities in this eBook can be great training materials to improve customer service or morale in your team. With a dedicated customer service staff working alongside marketing, IT, sales, and more, customer issues can be handled at once, without any annoying transfers. Should it be customer service? Download Free.