Spearline

JANUARY 6, 2022

Inbound voice reigns Voice continues to be the primary customer contact channel. Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9%

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

Cisco - Contact Center

FEBRUARY 1, 2021

BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP/GM of the Oracle Data Cloud business unit. Webex Contact Center [Solution webpage]. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog]. Collaboration Social Channels.

Contact Center 110

Contact Center Transportation Customer Experience Wireless 110

NICE inContact

JULY 13, 2016

Our customer, Hoveround Corporation , a leading provider of power chairs, electric scooters and other mobility solutions, chose inContact for its inbound contact center solution in 2009. The post Power Countless Customer Experiences with inContact appeared first on inContact Blog. Register now for the webinar!

Customer Experience 48

Customer Experience Contact Center contact center solutions Personalization 48

Avaya

APRIL 6, 2016

For a limited time, we are offering companies of any size the opportunity to replace and upgrade their current contact center solutions with Avaya’s leading offerings at up to 60% off standard pricing. That’s why I am excited about Avaya ’s comprehensive discount program for all Aspect and Genesys customers.

Contact Center 40

Contact Center contact center solutions Self service Technology 40

Natalie Petouhof

DECEMBER 1, 2015

Current LiveOps CEO, Vasili Triant, will remain at the helm of the newly acquired SaaS-based company, which will continue to operate as an independent entity focused on the ongoing development and innovation of its cloud contact center platform. The LiveOps Agent Services business, formally split from LiveOps, Inc.

Cloud contact 45

Cloud contact Contact Center contact center solutions SaaS 45

Avaya

JANUARY 9, 2017

In 2015, calls from all over the globe during a single 23-hour period set a new record of 141,000 calls, topping the 2014 record of 134,970. It’s all made possible by Avaya Customer Engagement technology , the leading contact center solution in the market (shameless company plug!).

Government 45

Government contact center solutions Contact Center Marketing 45