Moving to the cloud – Call centre tech migrations
Spearline
JANUARY 6, 2022
Inbound voice reigns Voice continues to be the primary customer contact channel. Inbound voice has actually seen an increase since 2014, according to the survey report “What Contact Centers Are Doing Right Now 2021 Edition” While the use of inbound voice has increased from 50% in 2014 to 54.9%
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