2014 B2C Big data Surveys 
ProProfs Blog
JANUARY 30, 2020
The benefits of customer engagement are not just restricted to B2C sectors. Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. 62% of retailers report that the use of information (including big data) and analytics is creating a competitive advantage for their organizations.
JivoChat
APRIL 25, 2021
trillion in 2014. Since then, we’ve seen mobile commerce take off, personalization go mainstream, and big data evolve from a “big idea” to a basic requirement. In B2C retail, chatbots allow organizations to provide support to consumers throughout the entire buying process on multiple channels. Source: Onfleet.
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