GetFeedback

JUNE 3, 2019

While people feel compelled to be involved in the decision-making process of a company, and love to feel like their opinion makes a difference, the fact still stands: people don’t always want to complete customer service surveys. If you’re involved with designing surveys at your company, you’ve probably seen a similar trend.

Surveys 74

Surveys Customer Service B2C Metrics 74

JivoChat

APRIL 25, 2021

trillion in 2014. A 2020 Gladly survey found that 79% of shoppers say personalized service matters more than personalized marketing, and 86% say they expect conversations with a brand to move seamlessly between channels. In this post, we’ll look at 13 e-commerce trends shaping the future of online shopping. Source: GlobalWebIndex.

Chatbots 52

Chatbots B2B B2C Sales 52

ProProfs Blog

JANUARY 30, 2020

Netflix took into account their subscriber’s search history to understand what they really want to see at their platform. The benefits of customer engagement are not just restricted to B2C sectors. Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. During the survey, 29.3

B2B 204

B2B Banking Personalization Employee engagement 204