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Guest Post: 3 Ways CRM Predictive Analytics Can Give You a Competitive Edge

Natalie Petouhof

Customer relationship management software has emerged as one of the most crucial tools for doing business successfully today, and the power of big data predictive analytics is making CRM more powerful than ever. The CRM predictive analytics market, valued at $4.18 percent, on track to be worth $7.65

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The Best Natural Language Processing (NLP) Solutions Providers

CSM Magazine

In general, Addepto’s services consist of comprehensive consulting services regarding big data analytics and data science, business intelligence (BI), machine learning (ML), artificial intelligence (AI), and even AI software development. With Addepto’s help, your company will make the most of NLP.

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Microsoft Acquires FieldOne Systems LLC To Create Better Customer Service Experiences Via IOT and Analytics

Natalie Petouhof

That there is a huge ROI and enhanced customer engagement, trust and customer lifetime value are possible, especially when analytics and IOT are combined, these are some of the reasons why the announcement by Microsoft and FieldOne Systems LLC is so important. FieldOne was built from the ground up to leverage Dynamics CRM.

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Contact Center Trends 2021: The CX Watershed

Fonolo

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Call Center Trends 2014. Forrester stated that companies would spend about $900 million on mobile processes in 2013 and expect this number to triple in 2014. Big Data is Getting Bigger.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. You'll have the opportunity to hear from the brightest and most influential people in the CRM industry. Monetising Big Data in Telecoms World Summit 2018 April 23 – 24, Singapore. Join us in Washington, D.C.

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How to Be 2 Steps Ahead in Anticipating Your Customer Needs

Kayako

If you’ve established a foundation of loyal customers, you can use predictive analytics and customer relationship management systems to anticipate effective ways of reaching new prospects in the future. Predictive analytics looks at the actions both you and your past customers have taken at different stages of the customer journey.

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50+ Customer Engagement Statistics for 2020

ProProfs Blog

Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. Therefore, you need to make sure that no matter what live chat software or CRM platform you invest in, it secures the data on your customers properly. Source: Deloitte ) Tweet this. Source: Microsoft ) Tweet this.

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