Vcaretec

JUNE 6, 2022

Customer Care & Contact Center Influencers Mike Aoki Bio: Contact center expert and trainer for Agents (customer service, dealing with "irates," sales skills) and Managers (coaching, presentation skills). I tweet about customer focus, leadership, IT, and tech. Customer Service, Customer Experience, CRM Cloud.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

aircall

MARCH 19, 2021

And out of those who do practise data collection, only 12% analyze it. This is because, with Big Data being so, well, big, it can become overwhelming to process. In 2013, Adobe had reported that people were able to hack their system. Best Practices of Customer Data Management. What is a CDP?

Sales 62

Sales CRM Marketing Best practices 62

ChurnZero

JUNE 3, 2022

I first heard this term—I even remember where I was—I was in a cafe in Cupertino, that’s about 10 years ago, with the CEO of Ansys, and I remember thinking at the time when he was talking about customers. He said we need Customer Success managers. This was back in 2013. I would have thought it’d be big data, etc.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

I first heard this term—I even remember where I was—I was in a cafe in Cupertino, that’s about 10 years ago, with the CEO of Ansys, and I remember thinking at the time when he was talking about customers. He said we need Customer Success managers. This was back in 2013. I would have thought it’d be big data, etc.

SaaS 52

SaaS B2B Upselling Metrics 52

TechSee

DECEMBER 5, 2017

According to Walker , a customer intelligence consulting firm, by 2020, customer experience will overtake price and product as the key brand differentiator for B2B. This customer-centric focus has resulted in 72% of businesses reporting that their top priority is improving the customer experience, according to Forrester.

Contact Center 116

Contact Center Technology Self service Call Center 116