Clarabridge
JANUARY 26, 2017
The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. There are steps you can take to ensure you’re getting accurate, valuable information from your customers.
Clarabridge
JANUARY 26, 2017
The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. There are steps you can take to ensure you’re getting accurate, valuable information from your customers.
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Clarabridge
JANUARY 26, 2017
The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. There are steps you can take to ensure you’re getting accurate, valuable information from your customers.
Fonolo
NOVEMBER 17, 2020
According to the State of Customer Service , the ability to calculate the return on investment from customer care is a weak point. How Well Can You Measure the ROI of Your Customer Service Initiative? According to recent surveys, 18% of call centers moved to a cloud-based solution by the end of 2015.
NICE inContact
OCTOBER 3, 2016
In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.
CSM Magazine
DECEMBER 8, 2015
Training and retaining good staff, and understanding, setting and managing customer expectations are among the top challenges facing customer service professionals according to a survey by ASQ, a leading authority on quality. Twenty-nine percent surveyed this year said managing customer expectations was their No.
Kayako
FEBRUARY 21, 2018
You might believe social media is a boon for customer care. A Google search for the phrase ‘social media customer service’ returns 117 million results. It’s easy to find authoritative articles, like this one , that claim customers love to use social media for customer support—and they have statistics to back it up.
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