Fonolo

NOVEMBER 17, 2020

“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. How Well Can You Measure the ROI of Your Customer Service Initiative? Call Center Trends 2017.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

SmartKarrot

FEBRUARY 16, 2022

Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. 48% of small businesses across the globe have improved their customer service and have seen a positive impact on their business. How does Gen Z see customer experience?

Customer Experience 10

Customer Experience B2B Advertising B2C 10

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. self-service. connected customer journeys with 9 channels in most contact centers.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Clarabridge

JANUARY 26, 2017

The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. There are steps you can take to ensure you’re getting accurate, valuable information from your customers.

Surveys 40

Surveys Feedback Self service Analytics 40

Clarabridge

JANUARY 26, 2017

The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. There are steps you can take to ensure you’re getting accurate, valuable information from your customers.

Surveys 40

Surveys Feedback Self service Analytics 40

Clarabridge

JANUARY 26, 2017

The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. There are steps you can take to ensure you’re getting accurate, valuable information from your customers.

Surveys 40

Surveys Feedback Self service Analytics 40