CSM Magazine
MARCH 4, 2022
Intelligent self-service (ISS) experts, 4 Roads , has partnered with the Institution of Engineering and Technology (IET) to transform its global membership network and knowledge sharing capabilities through a new online community platform built on Verint Community.
SmartAction
NOVEMBER 1, 2023
When used in business, conversational artificial intelligence (AI) supports overall call center operations by providing self-service options, 24/7 availability, and real-time data and analytics – while lowering costs and increasing profits. We’ve been PCI DSS Level 1, the highest level of compliance, since 2012.
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Fonolo
NOVEMBER 17, 2020
“Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. That will shift in 2016, as self-service will become a critical factor in any successful multi-channel strategy.
VocalCom
JUNE 18, 2020
Cloud-based contact center technology also supports seamless integration of self-service, analytics and AI tools such as chatbots and virtual assistants to flatten the curve of incoming calls and focus agents on the more complex conversations.
ShepHyken
MARCH 31, 2018
When customers enjoy your content, it can become part of your self-service customer care solution, which we’ll cover in just a bit. Self-Service is a Strong Option : Socializing customer service is a perfect way to bring self-service solutions to your customers. Plus, self-service is available 24/7.
Real Blue Sky
SEPTEMBER 7, 2022
To make your brand appeal to this generation, you need to understand what is important to Gen Z’ers, how they prefer to interact with brands, their customer service expectations, how they want to interact with technology, and how to gain their attention and loyalty. Gen Z’ers are defined as those born in from 1997 to 2012.
Eptica
APRIL 18, 2018
As part of the annual Eptica Multichannel Study , conducted since 2012, we tested 10 major travel brands (6 airlines and 4 travel agents) on their ability to provide answers to ten routine questions via the web as well as their speed, and accuracy when responding to email, Twitter, Facebook and chat.
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