AWS Machine Learning

JUNE 15, 2023

We used the BLEU (BiLingual Evaluation Understudy) score to benchmark the translation quality between the two methods. If you are interested in learning more about these benchmark analyses, refer to Auto Machine Translation and Synchronization for “Dive into Deep Learning”. Yunfei has a PhD in Electronic and Electrical Engineering.

APIs 74

APIs Benchmark Best practices Engineering 74

Fonolo

NOVEMBER 17, 2020

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Understanding and benchmarking against these metrics is still the best way to maintain high standards of customer service. Call Center Trends 2012. Social Media ? a Not-So-Secret Weapon.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? Konika Minolta Australia’s CEO, Dr. David Cooke, said this benchmarking and roadmap “created a sense in us for being far more collaborative.

Benchmark 88

Benchmark Customer centricity Marketing Big data 88

ClearAction

MARCH 21, 2017

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? Konika Minolta Australia’s CEO, Dr. David Cooke, said this benchmarking and roadmap “created a sense in us for being far more collaborative.

Benchmark 69

Benchmark Customer centricity Big data Marketing 69

Taylor Reach Group

JUNE 11, 2018

First Contact Resolution (FCR): A 1% improvement in first Call Response = $276,000 in annual operational savings for the average Call Center (Ameyo) Improving First Contact Resolution (FCR) is viewed as the greatest benefit of interaction analytics. of the vote. Call Centre Helper). Forrester). Call Centre Helper).

Contact Center 50

Contact Center Self service Scripts Call Center 50

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Balto

OCTOBER 31, 2022

These responses are your benchmark. 2012 Allied Workforce Mobility Survey: Onboarding and Retention. Antecedents and consequences of psychological and team empowerment in organizations: A meta-analytic review. Set goals for the next round of new hires and tweak your onboarding structure to help meet those goals. Need ideas?

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52