2012 Analytics Benchmark First call resolution 
Fonolo
NOVEMBER 17, 2020
In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. The basic concept has been around for decades, but only in the last few years have we learned how beneficial it could be for both the call center and the caller. Call Center Trends 2012.
Callminer
AUGUST 1, 2017
Published in Human Resource Management , an independent study conducted in a real-world work environment concluded that workers in an office with motivational pictures increased their performance success rate by 33% compared to call center employees with the same task in an office lacking motivational art. Scott Nazareth.
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