Inbenta acquiert Horizn, ajoutant des démonstrations interactives de produits à la plateforme d'expérience client d'Inbenta
Inbenta
DECEMBER 21, 2023
The acquisition adds a new component to Inbenta’s customer service toolkit, allowing companies to rapidly develop, edit and deploy helpful step-by-step tutorials, improving self-service and reducing agent escalation. In most instances, Horizn has shown to reduce agent escalations in favor of self-service in 80% of cases.
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