Remove 2011 Remove Chatbots Remove Self service Remove Virtual Agent
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The history of the search engine: from index cards to the AI chatbot

Inbenta

Since then, search has improved exponentially to the point where a personal chatbot to help with our most routine tasks is becoming a reality. Much of this capability was due to Inbenta’s patented natural language processing which significantly improved companies’ self-service rates. But how did we reach this point?

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Contact Center Technologies 2017: find out what 23 experts say

RichCall

self-service. employ customer support specialists, who will become trusted and recognized, rather than be nameless agents. Self-service. In 2011 Gartner predicted that. consumers are using web self-service more than assisted service. of companies. omnichannel. personalization.