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Guest Blog: Why Convenience is a Key Differentiator in CX

ShepHyken

Similarly, as far back as 2011, RightNow’s 2011 Customer Experience Impact Report found that 55 percent of consumers said that easy access to support and information can make them fall in love with a brand. 74 percent said they will do repeat business with a company if their experience is easy.

Chatbots 286
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Inbenta acquiert Horizn, ajoutant des démonstrations interactives de produits à la plateforme d'expérience client d'Inbenta

Inbenta

The addition of interactive product demos will provide Inbenta’s customers with a more holistic set of customer experience-enhancing features, which currently include chatbot, search, messenger and knowledge management services. Helmed by CEO and co-founder, Janice Diner, Horizn was established in 2011 in Toronto, Canada.

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Inbenta Profiled in Conversational AI “Hot Vendor” report by Aragon Research

Inbenta

Based on its proprietary and patented technology, Inbenta offers a set of conversational solutions for businesses across a range of industries such as chatbots , knowledge management tools and search engines. Founded in 2011, Inbenta ( www.inbenta.com ) is a global leader in the Conversational AI space. About Inbenta.

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Inbenta adquiere Horizn y añade demostraciones interactivas de productos a su plataforma de experiencia del cliente

Inbenta

The addition of interactive product demos will provide Inbenta’s customers with a more holistic set of customer experience-enhancing features, which currently include chatbot, search, messenger and knowledge management services. Helmed by CEO and co-founder, Janice Diner, Horizn was established in 2011 in Toronto, Canada.

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Intercom’s New Research Reveals 5 Transformative Customer Support Trends

CSM Magazine

To meet ever-rising expectations, support leaders plan to invest in conversational support capabilities, including proactive support, chatbots, and automation in 2021. Chatbots are driving significant gains for support teams and customers alike. 55% plan to increase their budget for support tools in the coming year.

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SumTotal Systems Enhances Customer Support with Cloud

NICE inContact

An acquisition in 2011 proved to be especially fortuitous for SumTotal. With the APIs, there are ongoing plans for innovation—adding a third-party chatbot could be next! Read more about SumTotal’s results. The post SumTotal Systems Enhances Customer Support with Cloud appeared first on NICE inContact Blog.

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Telehealth and Nursing: Providing Care in a Tech Age

Revation Systems

In addition, advances such as electronic health records (EHR), tone analysis to improve phone interactions and chatbots to streamline appointment scheduling have taken these abilities even further than before. million registered nurses in the U.S.