2011 APIs Chatbots Self service 
RichCall
SEPTEMBER 13, 2017
self-service. Self-service. In 2011 Gartner predicted that. consumers are using web self-service more than assisted service. With a self-service portal, customers can search for their problem online and follow instructions to fix it. of companies. omnichannel. personalization.
Comm100
NOVEMBER 23, 2020
The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. In addition to its features and customization options, Comm100 has been praised for its “ability to provide solid, fluid, customer service.” 24/7 customer support : ?
Expert insights. Personalized for you.
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