2011 Chatbots Journey mapping Self service 
CCNG
OCTOBER 19, 2022
(Adobe, 2022) 75% of marketing & CX practitioners have observed a surge in existing customers using digital channels (Adobe, 2022) 74% of CX professionals say creating a seamless customer journey across assisted and self-service channels is “important” or “very important.” Qualtrics, 2022).
RichCall
SEPTEMBER 13, 2017
self-service. connected customer journeys with 9 channels in most contact centers. Self-service. In 2011 Gartner predicted that. consumers are using web self-service more than assisted service. CX as the most strategic measure (77.5%), which increased profits for 74.1% of companies.
Expert insights. Personalized for you.
195 
Let's personalize your content