Beyond Philosophy

MARCH 16, 2023

Instead of customer experiences driven by human interaction, he says we will have more technology-driven interactions. Also, grocery stores might have more self-service options. But the bottom line is switching to technological-led interactions will probably improve customer satisfaction. Click here.

Technology 221

Technology Marketing Self service Customer Experience 221

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Outsource Consultants

MARCH 31, 2022

In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support.

outsourcing 67

outsourcing Interactive Voice Response Call Center Chatbots 67

EPIC Connections

OCTOBER 20, 2017

EPIC Connections, a global customer engagement and contact center consulting company, announced today that it received the Collaboration Award from NICE inContact, a leading provider of both cloud and on-premise enterprise software solutions. EPIC Connections is a global customer engagement and contact center consulting company.

Contact Center 38

Contact Center Virtual Agent Self service Enterprise 38

DMG Consulting

JANUARY 8, 2018

Email is going to replace the phone as the primary form of customer service – circa 1990’s. The web and mobile apps are going to eliminate the need for live agents – circa 2010’s. Self-service solutions will eliminate the need for live agents in the next 10 years – 0.1 probability. probability. probability.

Contact Center 48

Contact Center Analytics Consulting Consulting 48

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Unify to Deliver Immersive Customer Experiences.

contact center solutions 48

contact center solutions Cloud contact Contact Center Virtual Agent 48