TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.
Fonolo
JANUARY 14, 2020
When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. We’ve all come a long way since 2010, but we couldn’t have done it without some of the most prolific influencers to ever lay hands on a keyboard. . Customer Think. Marsha Collier.
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Outsource Consultants
MARCH 31, 2022
With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. We all know that technology has become an essential part of the contact center industry, but we often forget why. Automation is likely the most popular technology employed by call centers.
CX Global Media
JUNE 6, 2017
Its services include telephone interpreting, video interpreting, marketing and social media, short message translation, face-to-face interpreting, project-based translation, translation and localization, consulting, and language learning. GLOBO Language Solutions, LLC was incorporated in 2010 and is based in Fort Washington, Pennsylvania.
Altivon
JULY 27, 2020
IVR Doctors has more than 30 years of market research, usability consulting, marketing, and call center management experience. The center has a service level goal of answering 80 percent of calls within 60 seconds and that is achieved most months. “We Idaho Power was recognized as: Top Rated IVR System – Overall.
DMG Consulting
JANUARY 8, 2018
The call center world hasn’t escaped its share of sensational claims, which include: Voice response units (VRUs, predecessors of the IVR) are going to replace the need for live agents – circa 1980s. Social media will eliminate the need for contact centers – circa 2000’s. 2018 will be the year of driverless cars – circa 2016.
EPIC Connections
OCTOBER 20, 2017
EPIC Connections, a global customer engagement and contact center consulting company, announced today that it received the Collaboration Award from NICE inContact, a leading provider of both cloud and on-premise enterprise software solutions. EPIC Connections is a global customer engagement and contact center consulting company.
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