2010 Blog Coaching Metrics 
TechSee
JUNE 16, 2022
Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics. Follow on LinkedIn.
Nicereply
MARCH 14, 2023
It covers every aspect of call center management―service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, and strategy―in a well-organized and easy-to-understand format. No amount of coaching, training, or quarterly feedback surveys will prevent it.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Avaya
OCTOBER 10, 2016
With my small, independent team acting as drivers and coaches, business units across the company have steadily improved Avaya’s NPS score over the past five years—recently reaching a new high of 59. Here’s the Avaya roadmap to establishing a successful culture with better processes and metrics: Change Your Culture.
ijgolding
NOVEMBER 17, 2016
Winning a UK Customer Experience Award in 2010 for an initiative we called ‘Customer 1st Aid’ will always stick in my mind as a massive milestone in my career as will becoming a CCXP in 2014. This post originally appeared on the CXPA Blog on November 10, 2016. That will come in time; tenacity and discipline will out.
Balto
AUGUST 3, 2022
Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Across respondents, the average increase in software and hardware investment per agent next year was approximately $5,495, and the average increase in coaching and training investment per agent was $10,367.
Netomi
JANUARY 5, 2022
He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. In July 2010, Eliason left Comcast to become the global director of social media at Citi. Temkin Group was acquired by Qualtrics in October 2018.
CrazyCall
APRIL 9, 2019
Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Jill Konrath’s clients include Microsoft, IBM, Wells Fargo, GE, EY, Hilton and her weekly blog is read by over 140,000 sellers worldwide. “ Personal blog.
Expert insights. Personalized for you.
251 
Let's personalize your content