5 customer experience trends: What’s expected from your brand in 2020
delighted
JANUARY 7, 2020
Considering that it costs up to 6 times more to attract a new customer than to retain an existing one, the immediate and long-term ROI of customer experience is encouraging many businesses to incorporate CX metrics and benchmarks into their definitions of brand health and success. Survey your customers for employee feedback.
40 
Let's personalize your content