DMG Consulting Releases 2019 – 2020 Workforce Optimization Product and Market Report
DMG Consulting
MARCH 9, 2020
Artificial intelligence, machine learning and predictive analytics ushering in a new era of servicing. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The market began the 2010’s with contact center WFO revenues of $1,012.1
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