JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

Customer retention 52

Customer retention Journey mapping Education Feedback 52

CSM Magazine

NOVEMBER 21, 2019

Companies focused on long term success understand the importance of investing in efficient customer service recovery to restore their reputation when it’s put on the line. Way back in 2009, United Airlines baggage handlers broke Dave Caroll’s $3500 guitar during a flight from Halifax to Omaha.

Airlines 78

Airlines Customer retention Marketing Customer Service 78

Education Services Group

FEBRUARY 3, 2021

Through a combination of customer community, knowledge base, and product feedback features, inSided enables customer engagement, self-service support, discussion, and idea generation. Founded in 2009, inSided is headquartered in Amsterdam with an office in New York.

Customer advocacy 52

Customer advocacy SaaS Self service Consulting 52

ClearAction

FEBRUARY 7, 2016

Customer Service “Wow” Versus “Ow” Interaction Bridges for Keeping Customer Commitments. Customer Centricity. 70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions, compared to half of industry-average organizations and 29% of laggards.(2).

Customer Experience 48

Customer Experience Customer centricity Employee engagement Enterprise 48

Amity

SEPTEMBER 7, 2016

We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years. Can you give us a brief overview of Customer Success at HubSpot, and of your responsibilities? I started in HubSpot in 2009 and I’m now coming up on my 7-year anniversary.

Metrics 0

Metrics Upselling Accountability Customer retention 0

SmartKarrot

FEBRUARY 15, 2022

His services include personnel training, customer feedback program implementation, and customer service culture development. As a customer service writer, Toister shares a lot of tips and trends about customer service. Lincoln Murphy is one of the most important influencers in customer experience.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10