2009 Blog Customer Support Personalization 
ShepHyken
JANUARY 5, 2018
Also, listen to your customers when they tell you their problems instead of going to a templated answer. If you are going to give the same answer to every customer, you might as well replace it with robots. Remember that personal is memorable. No multi-channel support: This goes back to knowing your customers and what they like.
Nicereply
AUGUST 24, 2021
With such a large pool of customers to choose from, it’s no wonder that businesses are jumping to add SMS capability to their existing customer service channels. The benefits of SMS for customer service include: Real-time, personalized, and conversational communication. Messaging in customer service is here to stay.
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Talkdesk
NOVEMBER 7, 2017
This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.
Talkdesk
NOVEMBER 7, 2017
This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Vivino has been at the center of the movement to digitalize the wine industry since it was founded in 2009, taking the wine-buying experience mobile with an app that allows for image recognition, community reviews and intelligent behavior monitoring.
Chad Schaeffer
SEPTEMBER 12, 2014
Consumers were rapidly adopting email as an innovative communication method and big companies were trying to figure out how to manage this incredibly modern support channel. Overnight major brands were receiving millions of support emails a year. Wow have times changed in the past 5 years with the emergence of social customer service!
Russel Lolacher
AUGUST 30, 2018
What if you felt like you left your computer, with all it’s personal and valuable information available to attack? Stay tuned for a story of generational frustration, customer hide and seek, and a video savior. This is the Customer Experience Story time tale of … The Disappearing Digits. Would you like to renew for the year?”.
Helpware
JULY 14, 2017
Not only will this give prospective customers confidence in your company, but it will also reaffirm the belief that you have in your customer service team. So go public with your customer support team. Be there for Your Customers at a Moment’s Notice. Send Personalized Thank You Notes. Start small.
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