ChurnZero

JUNE 19, 2020

Rob]: Here’s an example. A: [Allen]: At the onset of COVID, we surveyed 50 PE firms and 25 strategic buyers and asked that exact question. They didn’t really exist in mass during 2008 and 2009, so we’ve never really seen it. We have a $10 million ARR company that has 12 customers.

SaaS 72

SaaS Metrics Surveys Customer retention 72

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. The Impact of Global Events on the Retail Industry.

Feedback 83

Feedback Marketing Metrics Benchmark 83

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants.

B2B 62

B2B Feedback B2C Enterprise 62

Amity

JANUARY 13, 2016

Since 2009, the popularity of customer success has increased 800%. • Benchmarks for Customer Success. For some departments measuring success using external benchmarks is an effective way to get ahead of your competition. In this article, Sabrina Bozek explains why internal benchmarks are better suited for Customer Success.

Benchmark 48

Benchmark SaaS Surveys Metrics 48

Comm100

NOVEMBER 13, 2022

We’ll explain everything you need to know about omnichannel support, including the key benefits of omnichannel, example use cases, what to look for in omnichannel software, and the best platforms available. Survey data shows that customers hate repeating themselves. Founded: 2009. SOC 2 Type II. Headquartered: Vancouver, Canada.

Customer Service 90

Customer Service Multichannel Chatbots Healthcare 90