Lumoa

AUGUST 5, 2022

Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. During this period, ecommerce sales thrived while in-person transactions declined sharply. For example, Lumoa can interpret what part of the price variable is impacting your real-time customer feedback.

Feedback 83

Feedback Marketing Metrics Benchmark 83

Comm100

NOVEMBER 13, 2022

Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized. This access to information doesn’t just help the agent to respond faster – it also empowers the agent to deliver more helpful and personalized support.

Customer Service 90

Customer Service Multichannel Chatbots Healthcare 90

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. For example, you can add a link or QR code to your products, correspondence, signs, digital touch-points, and so on.

B2B 62

B2B Feedback B2C Enterprise 62

Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Measurement Motivation. That’s your business.

Benchmark 49

Benchmark Government Big data Analytics 49

Clarabridge

MARCH 2, 2017

For example, French hotel group Accor have a ‘thank you score’, the number of social media complaints that are resolved to a point where the customer concludes with a closing expression of gratitude. In 2009 as social media took hold, a new category emerged: “A person like yourself”. Measurement Motivation. That’s your business.

Benchmark 45

Benchmark Government Big data Analytics 45

C3Centricity

JULY 30, 2018

Personally, I believe that customers are your biggest asset, as they are the ones who pay your wages and make your business thrive. I will give examples of these in the remaining 4Ps below. Please share any funny or annoying examples you find in the comments below. It, therefore, makes sense to know them intimately.

Marketing 48

Marketing Customer centricity Advertising Benchmark 48