Beyond Philosophy

JULY 16, 2019

One of the things that we do for clients in our global Customer Experience consultancy is what we call a Customer Mirror , which is where we have your experience as if we were a customer and then give you feedback on it. For example, the pens on chains in a bank that suggest customers are going to steal the pen. 9 July 2019. <

Journey mapping 317

Journey mapping Consulting Consulting Banking 317

Robert Davis

JULY 16, 2018

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 Again, according to The Gallup Business Journal: For banks and supermarkets—as well as hotels and other businesses—the data, and the story, are the same. The studies showed similar results in many industries. Abbie Griffin and John R.

Surveys 96

Surveys Banking Contact Center Sales 96

ThriveableBiz

JANUARY 18, 2023

And how about the reassuring words of The British Business Bank which specialises in start-up loans saying “As strange as it seems, a tough economic period might actually be the best time to launch a business” , and gives a variety of examples from pet care to gin-making. Jozc on How to Market in a Downturn.

Marketing 98

Marketing Banking Education Feedback 98

Customer Guru

FEBRUARY 23, 2018

This article is framed in a question-answer format; please feel free to share your feedback on the article too. In Africa, it is already known that an access to financial services is not available to all the people because of requirements of the banks across Africa. It is just that the current banking system excludes a lot of people.

Marketing 112

Marketing Customer Experience Banking Customer centricity 112

Robert C. Davis and Associates

JULY 16, 2018

In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 Again, according to The Gallup Business Journal: For banks and supermarkets—as well as hotels and other businesses—the data, and the story, are the same. The studies showed similar results in many industries. Abbie Griffin and John R.

Surveys 40

Surveys Banking Contact Center Sales 40

C Space

JULY 7, 2020

In a blog post last week, Facebook said this, plus earlier announced changes, such as its intention to label “newsworthy content” it would otherwise take down for violating its policies, was a “direct result of feedback from the civil rights community collected through our civil rights audit.”

Advertising 52

Advertising Consulting Consulting Surveys 52

Answer Dash

JANUARY 9, 2019

I never had heard of Amazon until around the time I graduated college, and I became a customer in 2009 when I was living in Brooklyn, NY. I met a VP of Logistics who does ride-alongs with delivery drivers at 2 am, simply so he can get honest feedback of what life is like making deliveries, and how they can make the process better.

Customer Experience 82

Customer Experience Chatbots Chief Customer Officer Technology 82