Making emotional connections with customers is key to excellent NPS and VOC results
Robert Davis
JULY 16, 2018
In The New York Times, Stephanie Rosenbloom explained why footwear sales in October 2009 reached $1.5 Again, according to The Gallup Business Journal: For banks and supermarkets—as well as hotels and other businesses—the data, and the story, are the same. The studies showed similar results in many industries. Abbie Griffin and John R.
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