The Surprising Effect of Choice Architecture on Your CX
Beyond Philosophy
JULY 16, 2019
One of the things that we do for clients in our global Customer Experience consultancy is what we call a Customer Mirror , which is where we have your experience as if we were a customer and then give you feedback on it. For example, the pens on chains in a bank that suggest customers are going to steal the pen. 9 July 2019. <
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