ShepHyken

JANUARY 5, 2018

This means that there are potential process or technical issues within the customer service department that can’t support customers in a timely manner. No matter what the issue is, it is important to have customer support in as many channels as possible. Why not customer service?

Customer Service 203

Customer Service Multi-channel support Customer Experience Personalization 203

Russel Lolacher

AUGUST 30, 2018

Whether it was renting a top loading VCR or adding an iPod supported speaker to their sound system or investing in the latest expensive tech for Paul’s metal and wood work in the garage, they always made sure they weren’t too far behind the curve when adopting these new tools. Be accountable and take responsibility. Same result.

Entertainment 48

Entertainment Morale Personalization Customer Care 48

Russel Lolacher

AUGUST 30, 2018

Whether it was renting a top loading VCR or adding an iPod supported speaker to their sound system or investing in the latest expensive tech for Paul’s metal and wood work in the garage, they always made sure they weren’t too far behind the curve when adopting these new tools. Be accountable and take responsibility. Same result.

Entertainment 40

Entertainment Morale Personalization Customer Care 40

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

Implementing new actionable customer retention strategies to stop customers from getting churned has become the need of the hour. Customer Success was an unexplored area back during the 2008-2009 period of the global recession. But with time, businesses have made Customer Success a tool to assess their profit generation.

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. Thanks to its innovative and customized approach to solving e-commerce’s most challenging problems, countless businesses have reached new heights with BigCommerce. App categories include: Accounting & Tax. BigCommerce App #8.

Accountability 52

Accountability Sales Advertising Abandon rate 52

Comm100

MARCH 27, 2023

I think anyone who has a social media account can build a Comm100 Chatbot.” Comm100 Headquartered: Vancouver, British Columbia, Canada Founded: 2009 Comm100 is a global provider of live chat and chatbot software used by schools like Thompson Rivers University, San Jose State University, McMaster University, and Montgomery College.

Education 69

Education Chatbots Wait times Surveys 69