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How Good a Liar Are You Really? Does Lying Affect Your Customer Experience?

Beyond Philosophy

Nir Eyal, author, consultant, and investor, created a two-by-two framework into different lying categories. We can lie a little bit and still deceive ourselves into thinking that we’re a mostly honest person. When people had higher levels of rapport, they were more dishonest towards that person to reduce conflict.

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Amazon Takes Over The High Street! Are These Next?

Beyond Philosophy

Of course, the only reason they could buy Whole Foods is because the grocery chain founded in Texas in the late 70s has been suffering from declining same-store sales, among other challenges. Not coincidentally, Amazon is crushing clothing sales, too. Amazon is Thinking Out of the Box for Fashion Forward Customers. First the Women….

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The Best Training Tips on How to Master Contract Negotiation

Nicereply

As a salesman for IBM, he once met his annual sales quotas within only two weeks. When consulting with stock experts, he noted that most bids to bring out the stock ranged between sixty and ninety times earnings. When a person negotiates alone, they rarely take enough time to prepare. Learn to Identify Needs and Objectives.

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Customer Value Investment by Gautam Mahajan: A Tool to Understand Customer ROI

The Center for Client Retention

Gautam Mahajan published Customer Value Investment in 2008 discussing the importance of the customer for any business. I have known Gautam through social media for a number of years and respected his work, but never had the opportunity to meet him and create a personal relationship. These are words of wisdom from a person who knows!

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Contact Center Trends 2021: The CX Watershed

Fonolo

Bill Quiseng CX Expert, Speaker & Consultant. I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. Sometimes, you just need to speak to a person.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

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Inside Customer Success: Uberflip

Amity

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. How did you personally get started in Customer Success?