Avaya
JANUARY 24, 2018
Sheila McGee-Smith is a leading communications industry analyst and strategic consultant with a proven track record in new product development, competitive assessment, market research, and sales strategies for customer care solutions and services. An original MiFID was enacted in 2004, prior to the 2008 global financial crisis.
Beyond Philosophy
FEBRUARY 21, 2016
Consumer financial service industries, such as banking, investments and insurance, are sectors where trust and confidence play a particularly important role in key elements of the customer life cycle: selection, loyalty, and defection. Retail banking, in particular, has seen both success and failure because of customer trust.
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C Space
JULY 7, 2020
According to the report, “As unprecedented as the events of 2020 have been so far, previous points of crisis such as the Great Recession of 2008 have revealed a pattern of business behaviors: initial response, recovery and renewal.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.
ClearAction
MAY 28, 2015
An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers. Written by Janice Cuban, Marketing Communications Consultant, Content Creator, Copywriter, and Freelance Writer. Q: Can companies turn their customer experience reputation around?
The Petrova Experience
FEBRUARY 9, 2023
As customer experience consultants, we see this time and again. Across industries, we are seeing what we witnessed during the Financial Crisis of 2008. But every other industry: banking, airlines, retail, manufacturing needs to fund and create Product teams that are embedded between IT and the Line of Business.
ClearAction
AUGUST 21, 2016
An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers. Written by Janice Cuban, Marketing Communications Consultant, Content Creator, Copywriter, and Freelance Writer. appeared first on ClearAction Customer Experience Consulting.
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