Beyond Philosophy

FEBRUARY 21, 2016

Consumer financial service industries, such as banking, investments and insurance, are sectors where trust and confidence play a particularly important role in key elements of the customer life cycle: selection, loyalty, and defection. Retail banking, in particular, has seen both success and failure because of customer trust.

Banking 170

Banking B2C B2B Consulting 170

C Space

JULY 7, 2020

According to the report, “As unprecedented as the events of 2020 have been so far, previous points of crisis such as the Great Recession of 2008 have revealed a pattern of business behaviors: initial response, recovery and renewal.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.

Advertising 52

Advertising Consulting Consulting Surveys 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ClearAction

MAY 28, 2015

When a service rep or sales person tells a customer that a survey answer other than “highly satisfied” could ruin their bonus or performance assessment , yes, a survey is a waste of time and money for customers and the company. Written by Janice Cuban, Marketing Communications Consultant, Content Creator, Copywriter, and Freelance Writer.

Customer Experience 110

Customer Experience Journey mapping Surveys B2C 110

The Petrova Experience

FEBRUARY 9, 2023

Technology must be in place for employees who both deliver the digital experience and leverage internal technology to be efficient and helpful in in-person interactions with customers. As customer experience consultants, we see this time and again. And those elements need a digital pillar to support them.

Airlines 52

Airlines Technology CRM Customer Experience 52

ClearAction

AUGUST 21, 2016

When a service rep or sales person tells a customer that a survey answer other than “highly satisfied” could ruin their bonus or performance assessment , yes, a survey is a waste of time and money for customers and the company. appeared first on ClearAction Customer Experience Consulting. A: Absolutely.

Customer Experience 54

Customer Experience Journey mapping Surveys B2C 54

Nicereply

JUNE 20, 2019

One of the largest banks in Nigeria integrated Live Video Chat and co-browsing in order to enhance its inbound support requests KPIs. Personalization. Every customer wants a unique experience tailored to their specific personality. Customers can easily order from their chosen outlets via personalized chatbots.

Marketing 77

Marketing Chatbots B2C Self service 77