Call Center Weekly
MAY 2, 2018
A new initiative likely means that the partner is working through a learning curve and making adjustments to effectively operate the service or product. Management and Operations team: Who are the managers and who are the daily worker bees operating the partnership?
CSM Magazine
MARCH 16, 2022
A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business. Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. Quora also uses live tracking for its emergency call-out service. “We
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Xaqt
FEBRUARY 6, 2020
Back in the winter of 2005, Jason Kolb (my cofounder and CTO of Latigent) and I penned an article for Business Management magazine titled BI with an IQ. Rewind it Back Let's take a look back to 2005 when "Web 2.0" technologies were first emerging. Don't believe me? And it's not just Cities that have contact centers.
Aspect
APRIL 24, 2018
Remarkably, they discovered that all the net employment growth in the United States between 2005 and 2015 could be attributed to alternative forms of employment. The challenge is… how do you effectively manage a disparate labor force of pop-up agents?
Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Vincent Nero is the VP General Manager of Successories. Source: Human Resource Management; Issue: 51(4); 2012; Pages 535-548.
Kayako
OCTOBER 29, 2015
Entrepreneurial bloggers began detailing their experiences and experimentations with outsourcing tasks like online research, scheduling, managing email and more – primarily to free their time and focus. A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire.
Customer Interactions
APRIL 30, 2012
Founded in 2005, Aeroexpress offers high speed railway service within Moscow to the Capital’s three major airports – Vnukovo, Domodedovo and Sheremetyevo – and rail service to the Moscow satellite town of Lobnya. Security Situation Management'
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